MANAGED IT SERVICES

For a More Strategic Way to Manage Your IT Department

What is Managed IT Service?

Think about what’s most important in your business today – does technology come to mind?

No matter what your core business is, there’s no denying that technology plays an important role in day-to-day operations. And as we grow more dependent on IT, it’s becoming increasingly-important that your network and systems are online and operating efficiently at all times.

That’s where our fully-managed approach to IT can help. With proactive remote monitoring and management, we’re able to keep tabs on your IT infrastructure 24x7, 365 days a year – and when a problem does arise, our technical experts can quickly resolve it; in many cases before you’re even aware that there was a problem at all.

DATA BACKUP
REMOTE MONITORING AND MANAGEMENT
HELP DESK

Managed IT Services

Help Desk Certifications

Network Management

We provide complete 24/7/365 monitoring of your network and IT infrastructure, and provide full problem resolution and troubleshooting for servers, desktops, and mobile devices. Our technical experts are constantly working behind the scenes to ensure your systems are running smoothly, and when a problem does arise we’ll jump in immediately to fix it.

Backup and Disaster Recovery

Our Backup and Disaster Recovery solution is a complete, end-to-end business continuity offering designed to provide you with true peace of mind and robust data protection – meaning your critical files will always be secure and accessible when you need them, even if disaster strikes.

Network and Desktop Security

Security today requires more than just a firewall and antivirus software. Excel Office Services utilizes a multilayered approach to enhance the security of your network and data. Each computer is secured with multiple antivirus and malware prevention products, Internet domain filtering to provide robust protection. These technologies combined with our proactive patching and system updates and a managed firewall, will help to ensure the security of critical data and systems, by protecting against the latest, and constantly, evolving threats in the cyber world.

Virtual Help Desk

In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt.

Our U.S.-based Help Desk provides professional and courteous IT support 24x7x365. Whether you’re locked out of your email, need help setting up a new account or anything in between – no problem is too large or small for our certified technical experts to tackle.

With Excel Office Service’s Virtual Help Desk, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.

Our Help Desk supports:

• Microsoft and Apple desktop operating systems
• Microsoft Office and leading third-party applications
• E-mail applications and Web browsers
• Thin clients and virtual desktop infrastructure (VDI)
• Hardware and network troubleshooting
• Printer installation and support
• Mobile phones and tablets
• User administration
• Desktop performance problems
• Virus and malware infections

An Extension of our Remote Monitoring Solution

Not every support issue can be called a catastrophe…until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance.

That’s why our help desk is a seamless extension of our remote monitoring platform. So when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.

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EXCEL OFFICE SERVICES 12031 JEFFERSON BLVD. CULVER CITY, CA. 90230
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