The Hard and Soft ROI of Contact Center Mobility

Posted by Rick McFarland on 2018-05-01 14:05:49 You may have heard that recently CoreDial recently integrated an award-winning suite of feature-rich contact center solutions into its portfolio. If you haven't, check out this press…

What is cyber resilience? Building cybersecurity shock absorbers for the enterprise

Sure, you’ve prepared for attacks and breaches, but how well can core business processes function when a crisis hits? By Terena Bell CSO | MAY 7, 2018 3:14 AM PT Simply put, cyber resilience is a measure of how well…

The Complete Omni-Channel Retail Report: What Brands Need to Know About Modern Consumer Shopping Habits in 2018

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 Tracey Wallace / 21 min read No single formula, algorithm or crystal ball can tell you for sure when and why each individual customer will make a purchase. A senior citizen looking to buy a smartwatch might be texted a recommendation by…

Customer Service in the Age of AI

https://youtu.be/pE-V229Pj1Y?list=PLZDyxLlNKRY_Kp5lVARXsEv3Uc3q5xbtl

Here is a great link to a CMYK color calculator

https://www.w3schools.com/colors/colors_cmyk.asp

Your Mobile Strategy Can’t Just Be About Phones

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Steven Moore for HBR Ten years ago, Apple released the first iPhone. This set into motion a cycle of innovation and transformation that has touched nearly every business in the world in some way or another. The size…