Customer Intelligence Platforms Will Spark a CX Renaissance in 2018

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Published on January 10, 2018 David Corrigan CEO of AllSight - Customer Intelligence Platform13 articles 2018 will be the year of the Customer Intelligence Platform.  Organizations ALWAYS talk about being more customer-centric;…

The advanced VR simulation expands to new medical institutions as Oculus & CHLA continue their push towards experiential education.

For the past year, medical students and staff at Children’s Hospital Los Angeles (CHLA) have been utilizing VR technology to simulate various high-stakes pediatric emergencies. These immersive training programs create high-stress environments…

Verizon Stops Data Throttling Firefighters, Apologizes

GETTY IMAGES NOAH BERGER/AFP/GETTY IMAGES "We didn’t live up to our own promise." By David Grossman Aug 24, 2018 Days after data throttling a fire department fighting the largest fire in California…

Imran Chaudhri discusses how we can regain control over our devices–and how Apple can do better.

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[Source Images: Apple, VLPA/iStock BY KATHARINE SCHWAB7 MINUTE READ It’s been a decade since the British designer Imran Chaudhri first imagined a user interface that would introduce millions of people to the smartphone. Chaudhri joined…

How We help our Clients Profit with Production.

https://www.youtube.com/watch?v=_aMilzdvZt4

What is an API, In English, Please.

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Artwork by Phillip Blackowl. Spanish translation. Portuguese translation. Petr GazarovFollow Software developer https://github.com/petrgazarov Aug 13, 2016 Before I learned software development, API sounded like a kind of…

Bird’s plan to pay for bike lanes: good for cities or just good PR?

After getting a bad reputation for its aggressive maneuvers, the electric scooter company is trying to win friends in cities by putting up money for better infrastructure. Adele Peters 5 MINUTE READ Five years…

Alexa, move my bank account to Amazon.

 By Gerard du Toit and Aaron Cheris March 05, 2018 Banking's Amazon Moment Amazon may be taking the plunge into banking, and by any estimation, it’s a game changer for the industry. News reports that it seeks a bank…

4 Ways to Create a Learning Culture on Your Team

Tomas Chamorro-Premuzic Josh Bersin JULY 12, 2018 BUDA MENDES/GETTY IMAGES Technology is disrupting every industry and area of life, and work is no exception. One of the main career implications of the digital…

Customer Experience: Are we measuring the right things?

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Article (PDF Available)  in International Journal of Market Research53(6):115-122 · January 2011 with 4,450 Reads DOI: 10.2501/IJMR-53-6-771-792 Cite this publication Phil Klaus …