The Truth About Customer Experience

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by Alex Rawson Ewan Duncan Conor Jones From the HBR September 2013 Issue Companies have long emphasized touch points—the many critical moments when customers interact with the organization and its offerings…

35 Interface Innovations that Rocked Our World

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Interfaces are where humans touch technology. They provide smarter ways to use simple things and simpler ways to use smart things. Interfaces release the potential of complex systems and technologies…

Week in Breach

Cybersecurity News: Dark Web ID’s Top Threats Top Source Hits: ID Theft Forums Top Compromise Type: Domain Top Industry: Manufacturing Top Employee Count: 11 – 50 Cybersecurity News: United States United…

Understanding Customer Experience

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by Andre Schwager    and Chris Meyer From the February 2007 Issue HBR.  Anyone who has signed up recently for cell phone service has faced a stern test in trying to figure out the cost of carry-forward…

Quocirca survey June 2020. The impact of COVID19 in the Office

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Week in Breach

This week, accidental data exposure erodes brand reputation, ransomware disrupts operations, and insurers increase their scrutiny of cybersecurity policies.  Dark Web ID Trends: Top Source Hits: ID Theft Forums Top Compromise Type: Domain …

COVID-19 Impact on U.S. Consumer Technology Spending

MARKETS AND TRENDS COVID-19 Impact on U.S. Consumer Technology Spending COVID-19's impact on consumer spending is uneven. See why the previous 30 days saw increased spending and what to expect in the next 30 days with IDC's David Myhrer. JUNE…

Week in Breach

June 3rd, 2020 by Kevin Lancaster This week in The Week in Breach, slow breach responses put customers at risk, a malware attack undermines the benefits of shopping online, and a new study reveals that frequently resetting passwords is essential…