GETTY IMAGES NOAH BERGER/AFP/GETTY IMAGES “We didn’t live up to our own promise.” By David Grossman Aug 24, 2018 Days after data throttling a fire department fighting the largest fire in California history, Verizon says it is taking steps to make sure the situation does not repeat itself. These steps will include introducing a new unlimited plan “with […]
[Source Images: Apple, VLPA/iStock BY KATHARINE SCHWAB7 MINUTE READ It’s been a decade since the British designer Imran Chaudhri first imagined a user interface that would introduce millions of people to the smartphone. Chaudhri joined Apple in 1995, soon rising to become the design director of the company’s human interfaces group–where he was one member of the six-person team […]
Artwork by Phillip Blackowl. Spanish translation. Portuguese translation. Petr GazarovFollow Software developer https://github.com/petrgazarov Aug 13, 2016 Before I learned software development, API sounded like a kind of beer. Today I use the term so often that I have in fact recently tried to order an API at a bar. The bartender’s response was to throw a 404: resource […]
After getting a bad reputation for its aggressive maneuvers, the electric scooter company is trying to win friends in cities by putting up money for better infrastructure. Adele Peters 5 MINUTE READ Five years ago, Portland, Oregon, created a new policy: Protected bike lanes should be the default choice on major streets. But relatively few of the lanes–which use […]
By Gerard du Toit and Aaron Cheris March 05, 2018 Banking’s Amazon Moment Amazon may be taking the plunge into banking, and by any estimation, it’s a game changer for the industry. News reports that it seeks a bank for a cobranded, mobile-friendly checking-account-like product initially targeted to young adults in the US follow earlier […]
Tomas Chamorro-Premuzic Josh Bersin JULY 12, 2018 BUDA MENDES/GETTY IMAGES Technology is disrupting every industry and area of life, and work is no exception. One of the main career implications of the digital revolution is a shift in demand for human expertise. For instance, LinkedIn’s talent research shows that half of today’s most in-demand skills weren’t even […]
Article (PDF Available) in International Journal of Market Research53(6):115-122 · January 2011 with 4,450 Reads DOI: 10.2501/IJMR-53-6-771-792 Cite this publication Phil Klaus 20.26 Cranfield University Abstract Marketing theory and practice evolved dramatically through a series of transformations from products to services and, recently, customer experiences. Each stage has its own perspective on marketing’s purpose, the nature of customer value, and measurements that […]
BY SHEA DRAKE–GLASSDOOR5 MINUTE READ 08.16.18 I remember it like it was yesterday. I had been hired to be a product manager for an industrial e-commerce site. I had stated in my interview I wasn’t familiar with the platform they were using, but that didn’t seem to deter them from hiring me, telling me they’d train me. […]
Posted by Steven MacDonald on 17 July, 2018 Post summary: What is customer experience (CX)? How is CX different from customer service? 7 ways to create a customer experience strategy The Digital Marketing Trends Report by Econsultancy and Adobe asked companies to indicate the single most exciting opportunity for their organization in the upcoming year – and once again, the same […]