Thinking outside the box.

Taking a counterintuitive approach to business strategy and technology deployment

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Thinkstock MANAGING INNOVATION & DISRUPTIVE TECHNOLOGY By Nicholas D. Evans, Contributor, CIO | OCT 30, 2018 7:47 AM PDT As CIOs embrace disruptive technologies, a counterintuitive approach to strategy and execution…

How COVID-19 has pushed companies over the technology tipping point—and transformed business forever

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McKinsey & Company October 5, 2020 | Survey In just a few months’ time, the COVID-19 crisis has brought about years of change in the way companies in all sectors and regions do business. According to a new McKinsey Global Survey…

3 reasons why work-from-anywhere is better than work-from-home

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Written by Andy Cheng Highlights Work from home isn’t a job perk for everyone In work from anywhere, employees can live and work where they feel most fulfilled Employees who are more fulfilled show higher…

Top COVID-19 Challenges: How Customer Experience Leaders Responded

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 PHOTO: UNSPLASH By Dom Nicastro | Nov 12, 2020  Customer experience leaders have faced multiple challenges in the areas of digital, safety and well-being of customers and data and analytics throughout the COVID-19 pandemic, according…

ConnectWise hosts Lunch and Learn to more than 50 dealers about Evolution.

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Chris Ryne, of Growth Achievement Partners, selected three different sized dealers from three different markets to start a conversation about how they each have built a sustainable Managed Services business with the help from a partner like…

8 Apps That Will Revolutionize How You Work From Home

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Image: Andrew Wallis/Getty BY SHEILA MARIKAR, CONTRIBUTING WRITER@SHEILAYM N2 Publishing, a community-newsletter publisher in Wilmington, North Carolina, holds exercise classes led by an in-house trainer every workday. And not just…

How The Pandemic Is Changing The Face Of Customer Experience

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Michael RingmanForbes Councils Member Forbes Technology Council COUNCIL POST| Paid Program Chief Information Officer at TELUS International, a global customer experience provider powered by next-gen digital…

The Truth About Customer Experience

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by Alex Rawson Ewan Duncan Conor Jones From the HBR September 2013 Issue Companies have long emphasized touch points—the many critical moments when customers interact with the organization and its offerings…

35 Interface Innovations that Rocked Our World

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Interfaces are where humans touch technology. They provide smarter ways to use simple things and simpler ways to use smart things. Interfaces release the potential of complex systems and technologies…