Tag Archive for: CX

How Use Cases Help Sell Digital

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Learn how to better incorporate use cases into your conversations with technology prospects and customers: JULY 23, 2019  6 MINS READ  Share on Facebook Share on Twitter This post originally appeared on IDC’s UK…

How the CFO and CIO collaborate to create, optimize and protect value

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By Brian Moore   EY Americas Tech Transformation and Trusted Intelligence Leader 5 minute read19 Feb 2021 Organizations must consider foundational transformation rather than quick fixes and ad…

From endless winter to new dawn: What might a post–COVID-19 economy look like?

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CFO Insights February 2021 Deloitte’s economists, futurists, and scenario planners recently created four economic scenarios for 2021. In this issue of CFO Insights, we’ll examine these scenarios…

5 actionable ways to make your startup more productive

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Written by Grace Lau If you’re running a startup, time is of the essence. This is especially true in a day and age where so many startups don’t make it after their first year. And that’s not just due to fierce competition,…

Top COVID-19 Challenges: How Customer Experience Leaders Responded

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 PHOTO: UNSPLASH By Dom Nicastro | Nov 12, 2020  Customer experience leaders have faced multiple challenges in the areas of digital, safety and well-being of customers and data and analytics throughout the COVID-19 pandemic, according…

8 Apps That Will Revolutionize How You Work From Home

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Image: Andrew Wallis/Getty BY SHEILA MARIKAR, CONTRIBUTING WRITER@SHEILAYM N2 Publishing, a community-newsletter publisher in Wilmington, North Carolina, holds exercise classes led by an in-house trainer every workday. And not just…

The Truth About Customer Experience

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by Alex Rawson Ewan Duncan Conor Jones From the HBR September 2013 Issue Companies have long emphasized touch points—the many critical moments when customers interact with the organization and its offerings…

Understanding Customer Experience

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by Andre Schwager    and Chris Meyer From the February 2007 Issue HBR.  Anyone who has signed up recently for cell phone service has faced a stern test in trying to figure out the cost of carry-forward…

European Customer Experience Management Strategies

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IDC Link: https://www.idc.com/getdoc.jsp?containerId=IDC_P26330 The research agenda of the European Customer Experience competitive intelligence service (CIS) reflects future enterprise investments in managing 'the 3 Cs' of Customer:…

Digital Transformation Is Not About Technology

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Behnam Tabrizi Ed Lam Kirk Girard Vernon Irvin March 13, 2019 Colin Anderson Productions pty ltd/Getty Images A recent survey of  directors, CEOs, and senior executives found that digital transformation…