Tag Archive for: CX

6 Ways to Effectively Manage your Customer Experience

The customer is always right. Right? But is a customer who is always right always a satisfied customer? Not necessarily. Even if you’ve gotten into the customer mindset and you’re listening to their complaints on…

Top 10 Worldwide Connected Devices and Consumer DX 2020 Predictions

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Nov 12,2019 / By Ramon Llamas / No Comment This blog lists the top 10 worldwide predictions for connected devices and consumer digital transportation. These technology predictions are meant to help the players throughout the connected…

Measuring Customer Experience with Net Promoter Score

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When you have a bad experience with a company, what’s the first thing you do? If you’re like a lot of consumers, you probably tell your friends and family about it. This scenario can be a nightmare for a company if it happens with a large…

8 Ways IoT Devices Can Improve Your Business Office

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Automation and internet-connected products can lead to a happier and more connected workplace. Image credit: Prasit photo | Getty Images James Parsons GUEST WRITER Content Marketer and Author    September 3, 2019 5 min…

Create a CX-First Culture for Executives

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Gartner June 7, 2018 Contributor: Jill Beadle Steps security and risk leaders can take now to create a better customer experience for executive business partners. Experiences shape the way we feel and act. This…

From Digitally Distraught to Digitally Determined

IDC September 6, 2018 by Joseph Pucciarelli Leveraging Digital Technology to Transform Your Business France's largest lighting manufacturer, Keria Luminaires, is well along on its digital transformation journey. "At Keria Luminaires,…

Improve Customer Experience With Artificial Intelligence

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Digital Business May 2, 2019 Contributor: Gloria Omale Use these 5 steps to select the best AI solution for getting a faster, real-time understanding of your customers. Better customer…

Five proven reasons to invest in customer satisfaction

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by SmileBack Apr 16th, 2019  5 MIN READ Articles #CUSTOMERHAPPINESS The customer is always right. We went there. But regardless of whether you subscribe to that old idiom, most people in business agree that what…

GM Selects Google to Differentiate Its In-Vehicle Experience

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IOT AND THE EDGE IDC Sep 25,2019 / By Matt Arcaro Earlier this month, GM announced that it will be adopting Google’s Android Automotive operating system, which included Google’s voice assistance (Google Assistant), embedded…